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Frequently Asked Questions

Frequently Asked Questions

You can order by creating a membership or not.

Our current payment methods :

  • Pay Securely with Credit / Debit Card
  • PayPal
  • Bank Transfer

With the TNT cargo company we have a contract with, we deliver our products to you in the most reliable way.

Your order will be delivered to cargo within 1-3 days.

Returns


If you are not satisfied with an ordered product, you can return it. We request that you return the product undamaged and in its original box. If damage occurs while evaluating the article, we reserve the right to transfer the resulting depreciation directly to you. Therefore, handle the product carefully and make sure it is properly packaged for return.


You can return it via PostNL using our returns label. If the product has already been returned properly, we will refund the order amount due within 14 days of the registration of your return.


As a consumer, you have legally 14 days to withdraw from the contract after receiving the order. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all supplied accessories and - if reasonably possible - in its original condition and packaging. Cancellation is possible by returning the package immediately and at the same time notifying you that you wish to terminate the contract. To exercise this right, you can contact us by calling or through us. izodekor.uk@gmail.com


PAY ATTENTION! We recommend packing it really well with EPS (styrofoam panels), unfortunately they are often returned damaged with this product. If the item is returned to us damaged, we will always request a discount in value.

3D Wall Panels are panels made of EPS. Above this is a hard plastic layer and on top of that another layer of sand cement. This makes them indistinguishable from real stone.
3D wall panels are water resistant and also water and moisture resistant, when impregnated they are suitable for outdoor use. We recommend that you do not put it in the shower or directly under running water.

Yes, it is possible behind a gas stove / stove, we recommend its impregnation. This provides a protective layer that protects against dirt, oil and moisture.
It can then be cleaned with a damp cloth. We do not recommend the use of aggressive cleaning agents, as this will quickly remove the protective layer.

We do not send samples. We believe that a small piece of material provides an inadequate and false image for an accurate assessment. However, you can always order 1 or more items via the website to have a try. You can return it within 14 days. Later, the purchase amount will be refunded to you.

Yes, it can be done on any surface. Also in a rough wall, spachtelputz, Granol, wood or wallpaper. For this, we recommend using an extra mounting kit for the boxes. There is enough for 3 panels with 1 tube. For outdoor use, we recommend 1 tube for 2 panels.

Yes, it can be glued directly onto old tiles. However, we recommend that you first grease and dust-free the surface thoroughly.

No, this is not required. We recommend that you clean the wall from dust and oil.

We do not sell per box, we sell per piece.

Cleaning can be done with a damp cloth or a soft brush. We do not recommend cleaning with very abrasive and abrasive substances such as the hard side of the sponge.

You can remove 3D wall panels with a parting knife.

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