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Our Privacy Policies

This privacy policy context is designed to help you learn about what we do with your data and provide you with tools to take action.

This privacy policy (“Policy”) is intended to assist you in understanding what information we gather about you when you visit one of our stores or our websites, how we use and share that information, and the safeguards we have in place for that information. This Policy applies to the information collected at any of our stores, on the phone, and through our websites that link to this Policy. References to izodekor.co.uk shall refer generally to all of izodekor.co.uk’s online services. In this Policy, “we” and “our” mean IZODEKOR, and “you” means any person who visits our website, or visits our U.K. stores.

INFORMATION WE COLLECT AND HOW WE USE IT

“Personal information” means information that identifies, relates to, or describes, directly or indirectly, a particular individual, such as: name, address, email address, or phone number.

We collect the following categories of personal information through izodekor.co.uk, our stores, customer service and otherwise, and use it for typical business management, operational and commercial purposes (including to defend and protect us and others from harm or legal claims, and as required by applicable law) and as described more specifically below:


Personal identifiers. We receive personal identifiers (such as your name, phone number, email address, billing address, shipping address, password, device ids, and IP address), personal identifiers of others (such as an order recipient’s name and address) and use them to respond to requests, fulfill and deliver orders for merchandise and services, process returns or exchanges, contact you or others about an order or delivery, facilitate surveys, promotions, sweepstakes, and contests, manage accounts and preferences, facilitate rewards programs and accounts and to communicate with you for marketing and informational purposes. We will also create a client number when you make a purchase and a IZODEKOR Rewards Number when you sign up to be a member so we can identify you.


Message and product review content. We collect the messages you submit through contact, sign-up, purchase and product review forms on izodekor.co.uk, such as customer service requests, messages to delivery recipients and delivery instructions. We use this information to respond to and fulfill your requests, better understand your needs and preferences, enhance and personalize our product offerings to you and improve izodekor.co.uk and our service and merchandise offerings.


Financial information. We receive financial information (such as payment card and bank account information) to process payments for merchandise and services you purchase on izodekor.co.uk.


Commercial transaction information. We collect and generate commercial transaction information (such as records of merchandise and services purchased) when you make purchases on izodekor.co.uk and in stores. . We use this information to deliver and fulfill your orders, process your returns or exchanges, improve our service and merchandise offerings, tailor our marketing efforts and administer accounts, and for internal operations and reporting purposes.


Geo-Location Information. We collect mobile device identifiers and geo-location information of visitors’ devices in and around our stores to monitor foot traffic to help us understand how shoppers move around our stores, identify what shoppers seem interested in and improve the shopping experience.


Inferences from the information listed above. IZODEKOR will use the information listed above to draw inferences about your preferences (such as your preferred brands and styles) to help us provide you with personalized content and offers and help us develop and provide better merchandise and services.

How Do We Collect Information?

There are 3 ways we collect your information:

We collect information directly from you. You provide us with your information when you visit our stores, register for an account, make an online purchase, or rent equipment.

We collect information from you passively. We use tools like cookies to collect information when you use our websites or interact with our emails.

We collect information from affiliates and third parties. This includes shipping companies, installers, service providers, social media platforms, and more.

How Do We Use Information?

We use your information to improve your experience, process your information, and keep things running smoothly.

We provide you with products, including order fulfillment, contest or sweepstakes entries, registration, returns, and product reviews.

We improve our business, products, and services, including optimizing our websites and apps and improving store layouts, purchase enhancements, and personalization.

We personalize your experience, including recommending products and updating inventory to match demand.

We monitor for fraud and asset protection purposes, including processing and tracking returns and confirming the identity of customers renting tools and equipment.

We advertise to you, including sending you promotions, newsletters when we think it might interest you. If you make a purchase on izodekor.co.uk, create or modify a izodekor.co.uk account (including a credit card account), sign up for marketing emails. We will send you informational and promotional messages. We may also share your personal identifiers (such as name, mailing address, phone number, and email address) and commercial transaction information with other businesses, affiliated companies, or co-brand partners who may provide you with information about their products or services or the products and services of their affiliates.

If at any time you would like to stop future delivery of promotional email (including IZODEKOR Rewards and wish list email you can just send us a simple Email or message.)

Your Security

Our goal is to make sure your information is safe and secure. We use Secure Sockets Layer (SSL) technology to encrypt and transmit your information to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.

Who uses cookies and similar technology on izodekor.co.uk

We may allow the third parties listed below to collect personal data (such as personal identifiers and website browsing activity) to provide us and you with services. You may opt out of their collection of this information directly from you through izodekor.co.uk


  Name

Purpose of tracker

Instagram

Online advertising

Facebook

Online advertising

Google

Online advertising